Listen and encourage feedback

Give people a practical, respectful way to raise questions, concerns, and ideas, including information that may be uncomfortable to hear. Pay attention to what they are saying, ask questions to clarify their meaning, and avoid rushing to defend an existing decision.

Make it safe for employees to report mistakes or disagree, and provide an appropriate route for sensitive concerns. Seek feedback from customers and partners as well as your team.

Consider what you learn, act where appropriate, and explain what you decided and why. Consistent, fair responses help people trust that speaking up is worthwhile and that their input will receive serious consideration.