Maintain accurate shared information

Keep the information people rely on accurate, complete enough for its purpose, and current enough to use. Establish agreed sources for important records, consistent definitions for key figures, and clear responsibility for maintaining them.

Check information against reliable evidence, correct errors promptly, and resolve conflicting versions so people know which details to trust. Make update dates visible where useful, and distinguish confirmed facts from estimates, assumptions, or unanswered questions.

For example, everyone handling a customer order should know where its agreed price and requirements are recorded. Reliable shared information gives people a consistent basis for decisions and coordinated work.