INFORMATION & COMMUNICATION
Provide appropriate information access
Make important information easy to find and available to the people who are allowed to use it. Use clear locations, sensible names, and an organized structure so employees can retrieve what they need without repeatedly asking someone else.
Decide who can view, change, or share different information, especially customer details, employee records, and sensitive business material. Provide a practical way to request access when needed, and update permissions when responsibilities change.
Make sure essential information remains available during absences or staff departures. The aim is dependable access that supports work while respecting confidentiality and protecting information from inappropriate use.