Ensure quality and resolve problems

Build quality into the way work is performed by providing suitable inputs, clear instructions, and the training people need. Place checks where they can prevent or catch meaningful errors early, with greater attention to work where mistakes have serious consequences.

Verify results against the agreed requirements before delivery. When a problem or requested change arises, assign someone to manage it, explain the available options, and clarify any effect on scope, cost, or timing.

Obtain the customer’s agreement where needed, keep them informed, and check that the solution actually resolves the issue. Make it easy for customers to raise concerns and understand what will happen next.