Build the right team

Start with the work your business needs to accomplish and identify the number of people, skills, and experience required to do it well. Review what your existing team can handle and where you need additional training, different responsibilities, or more people.

When hiring, define the requirements in advance and evaluate candidates using consistent questions and relevant evidence of their abilities. Look for the knowledge, judgment, reliability, and willingness to learn that the role requires, along with strengths that complement the existing team.

Give candidates an accurate picture of the responsibilities, pay, working conditions, and expectations so both sides can assess whether the role is suitable.