Clarify roles and expectations

Make it clear what each person is responsible for and how their work contributes to the business’s goals. Describe the results they should achieve, the quality and timing expected, and the behaviors needed to work effectively with others.

Clarify which decisions they can make independently, when they need approval, and where responsibility passes to another person. Give them sufficient authority, information, and resources to meet those expectations.

Check understanding through conversation and put important agreements in writing. Revisit priorities when workloads or business needs change so people can make sound decisions about what deserves their attention and understand how their performance will be evaluated.