Develop leaders and successors

Prepare the business to continue operating effectively as people take time off, change roles, leave, or take on greater responsibility. Identify responsibilities, relationships, and knowledge that depend heavily on one person, including you as the owner.

Train others to cover essential tasks, document important processes, and make information available to the people who need it. Give potential leaders increasing responsibility together with the authority, coaching, and feedback needed to make sound decisions.

Consider who could cover an absence, take over a key role, or lead as the business grows. Discuss development interests with employees and review your plans as their capabilities and the business’s needs change.