Equip and develop people

Give people what they need to succeed from the beginning and continue building their capabilities as the work evolves. Introduce new employees to the business, their colleagues, their responsibilities, and the people they can approach for help.

Explain important procedures, demonstrate the work, allow practice, and provide useful feedback. Ensure that tools, information, instructions, and time to learn are available.

When someone struggles, determine whether they need more skill, clearer guidance, better equipment, or a change in the process. Use coaching and relevant learning opportunities to help them improve, then check whether they can apply what they have learned in their everyday work.