Reward and retain people

Offer pay and benefits that are fair for the work and competitive enough to attract and retain the people your business needs. Explain how compensation and advancement decisions are made, and recognize contributions with specific, sincere feedback.

Learn what matters to different employees, such as stability, flexibility, opportunities to learn, or greater responsibility. Discuss their experience while they are still with the business and learn from departures.

Address avoidable problems in workload, treatment, management, or development opportunities. Review whether your rewards encourage the quality, teamwork, and results you want, and make commitments the business can sustain.

Use employee feedback and turnover patterns to assess whether your approach is working.