Strengthen communication and collaboration

Create reliable ways for people to receive information, contribute ideas, and coordinate their work. Share priorities, decisions, and changes with the people affected, and make it clear where current information can be found.

Invite employees to raise questions and concerns, and listen carefully before responding. Explain what action you will take or why a suggestion cannot be used so people understand how their input was considered.

Clarify handoffs between roles and agree on who will do what by when. Address disagreements early, hear the people involved, and help them reach a workable agreement.

Keep communication focused on helping people understand one another and complete the work effectively.